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Anagrafica progetto

Project number 2379/02
Year 2002
Organisation Azienda Sanitaria Locale n°2 Savonese

Title Formazione interculturale personale delle Aziende Sanitarie Liguri
Acronym

TYPE OF ORGANISATION:

Training centre
Company
Language school
Trade union
Employers association
Local body
University
School
Other  


ADDRESS ORGANISATION:


Street Via Manzoni, 14 City Savona Noth/Centre/South
Postal Code 17100 Region Liguria  

Telephone 1 019 8404824 fax 1 019 8404829
Telephone 2 fax 2
Telephone 3 Website www.asl2.liguria.it
email 1 biblio@asl2.sv.it email 2


sintesi italiano

Analisi condotte presso le Aziende Sanitarie Liguri hanno evidenziato che oltre il 25% degli utenti totali che accedono ai servizi sanitari è rappresentato da turisti ed extracomunitari, persone con le quali è difficile e a volte impossibile stabilire una comunicazione primaria basata sulle parole e, spesso, i rapporti sono destinati ad essere muti. Tutte le figure professionali che sono impegnate nell’offerta di aiuto in sanità (medici, infermieri, psicologi, assistenti sociali, etc.) sentono l’esigenza di individuare modalità di relazione che consentano di andare al di là di livelli di incomprensione genericamente attribuiti alle differenze culturali. L’obiettivo generale del Corso, rivolto a 260 operatori dei servizi sanitari delle AA.SS. liguri, è stato quello di migliorare l’accoglienza dell’utenza proveniente da altri paesi, attraverso il potenziamento delle competenze linguistiche e la conoscenza delle problematiche socio-culturali.


sintesi inglese

Analyses conducted within the Liguria Local Health Agencies have shown that over 25% of total patients using health services is represented by foreign tourists and non-EU immigrants. The Liguria Regional Council has thus approved the general plan to intervene in favour of the Health Agency staff by providing “Intercultural Training”. The project, targeting 260 health-care operators in facilities with a higher rate of foreign users, involves the development of topics and concepts of cultural anthropology and the learning of a foreign language, English or French. The general objective of the Course is thus to optimise the reception of foreign patients, by the improvement of language skills and knowledge of the socio-cultural problems. The Savona Health Authorities have achieved the best results in the co-ordination of training activity on the Liguria coast. A guide entitled “The Languages of Welcome” has been drawn up, with questions and answers in English, French and Arabic, for the completion of survey sheets. There is also the publication entitled “The Possible Interaction - Notes for an Intercultural Approach to Relationships Between Healthcare Workers and Foreign Patients”. This material has been widely distributed.



EUROPEAN LANGUAGES:

Bulgarian Irish Romanian
Czech Italian Slovak
Danish Latvian Slovene
Estonian Lithuanian Spanish
Finnish Maltese Swedish
French ok Dutch German
Greek Polish Hungarian
English ok Portuguese    

NON-EUROPEAN LANGUAGES:

Chinese Japanese
Turkish Russian
Other      

LEVELS OF LANGUAGE SKILL (CEFR):

A1 (Breakthrough) ok
A2 (Waystage)
B1 (Threshold) ok
B2 (Vantage)
C1 (Efficiency)
C2 (Mastery)

Remarks


LANGUAGE AND INTERCULTURAL SKILLS:

Reading
Writing
Listening ok
Speaking ok
Interpersonal relationship skills ok
Communication skills
Inter-cultural skills ok
Nonverbal communication skills
Other  

Remarks

LANGUAGE CONTENT:

General language ok
Sectoral/vocationally oriented language ok
Cultural contents ok
Other  
Remarks

TEACHING METHODS:

CLIL
Distance learning
Distance learning supported by online tutor
Classroom training ok
Blended learning
Cooperative learning ok
Other  

Remarks


USERS:

Students
Apprentices/trainees
Employed ok
Unemployed
Person seeking first job
Immigrants
Teachers/trainers
Other  

Remarks Personale dell'Azienda Sanitaria Locale (medici, infermieri, psicologi, assistenti sociali ecc.), 260 operatori in tutto

PROFESSIONAL SECTOR:

Sector 1
Sector 2
Sector 3
Other  

Remarks

ADDITIONAL OPPORTUNITIES:

Apprenticeship in Italian company
Apprenticeship in foreign company
Training/educational exchange - Italian environment
Training/educational exchange - foreign environment
Other  

Remarks


EUROPEAN AND/OR NATIONAL FUNDING:

Leonardo da Vinci Programme
Action of Leonardo da Vinci Programme
Socrates Programme
Erasmus Programme
Comenius Programme
Grundtvig Programme
Youth in Action Programme
Equal Initiative
European Social Fund ok
Local/regional initiatives
Private funding
Own funding
Other  

Remarks

PROJECT INNOVATIVE ASPECTS:

Planning
Content ok
Technologies
Teaching methods
Language
Users ok
Learning environment ok
Skills developped
Other  

Remarks Contenuto: socio-culturale Contesto: possibilità di sperimentare immediatamente le conoscenze acquisite

LANGUAGE CERTIFICATIONS:

Certificate of participation to the course ok
Europass Language Passport
Other  

Remarks


EUROPEAN PRIORITIES:

Development of a language-friendly environment (2003)
Awareness-raising activities for language learning (2003)
Adult language learning within adult education and / or continuous vocational training paths (2004)
Awareness-raising activities for local, regional and national actors in the field of adult language learning (2004)
Content and Language Integrated learning (CLIL) (2005)
Initial and in service language teacher training (2006-2007)
Diversification of the languages on offer (2006-2007)
Inter-cultural dialogue (2008-2009)
Languages and business (2008-2009)
Language learning in the community (2010-2011)
Language skills as a preparation for work (2010-2011)

Remarks

NATIONAL PRIORITIES:

Improvement of teaching methods and materials addressed to adults (2008-2009)
Attention to adults and employed for competitiveness (2008)
Attention to adults and employed for placement, retention and progression in the labor market (2009)
Language learning for placement of young people in the labor market and transnational mobility (2010-2011)
Language learning for retention and progression of adults in the labor market (2010-2011)
Languages as key competences to tackle the economic and employment crisis (2011)

Remarks


PRODUCTS/TEACHING MATERIALS:

Typology
Training path
Handbook for teachers/trainers
Handbook for students ok
Workbook
Glossary ok
Test ok
Authentic material ok
Multimedia package
Other  
Specification field "other"  
Remarks Manuale: "L'interazione possibile", redatta dall'antropologo Materiale autentico: guida realizzata dai discenti "I linguaggi dell'accoglienza"

Supports
Paper ok
CD-Rom
DVD/DIVX
Website
Audiovuisual
Other  
Specification field "other"  
Remarks